Refund Policy

1. Overview

At Infyworx, we strive to ensure complete satisfaction with every service booking. This Refund Policy outlines the circumstances under which refunds may be issued to Vendors and the process for requesting refunds.

2. Eligibility for Refunds

Vendors may be eligible for a refund in the following circumstances:

• Service provider fails to arrive at the scheduled time without prior notice
• Service was not completed as per the booking specifications
• Service quality significantly below agreed standards
• Duplicate charges or billing errors
• Cancellation within the eligible cancellation window
• Force majeure events preventing service delivery

3. Cancellation and Refund Timeframes

Refund eligibility depends on when the cancellation is made:

• More than 48 hours before service: Full refund
• 24-48 hours before service: 75% refund
• 12-24 hours before service: 50% refund
• Less than 12 hours before service: No refund (unless due to service provider fault)

Note: Recurring bookings may have different cancellation terms as specified in your service agreement.

4. Non-Refundable Circumstances

Refunds will not be issued in the following situations:

• Vendor fails to provide site access to service provider
• Service completed satisfactorily but vendor changes their mind
• Cancellation outside the eligible refund window
• Issues caused by inaccurate booking information provided by vendor
• Minor variations that do not materially affect service quality

5. Refund Request Process

To request a refund:

1. Submit a refund request within 7 days of the service date
2. Provide your booking reference number and details of the issue
3. Include any supporting documentation (photos, communications, etc.)
4. Our team will review your request within 3-5 business days
5. You will be notified of the decision via email

6. Refund Methods

Approved refunds will be processed as follows:

• Credit Account Vendors: Credit applied to your account balance
• PAYG Vendors: Refund to original payment method within 5-10 business days
• Partial Refunds: Pro-rated based on the portion of service not delivered

7. Service Credits

In some cases, we may offer service credits instead of monetary refunds. Service credits:

• Can be used for future bookings on the platform
• Are valid for 12 months from the date of issue
• Cannot be exchanged for cash
• Are non-transferable between vendor accounts

8. Dispute Resolution

If you disagree with a refund decision:

• Contact our support team to discuss the matter further
• Provide additional evidence to support your claim
• A senior team member will review the case
• Final decisions will be communicated within 10 business days

9. Changes to This Policy

Infyworx reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to the platform. Continued use of our services constitutes acceptance of the updated policy.

10. Contact Us

For refund requests or questions about this policy, please contact us at:

Email: info@infyworx.com.au
Phone: +61 403 489 844
Address: Australia